As we continue to welcome back more and more guests, health and safety serve as the foundation of our on-going approach to enhance customer experience. We’ve continued to focus on boosting travelers’ confidence in staying with us while helping to keep you and your staff safe. In line with these initiatives, we are continually updating our brand standards with the well-being of guests and your team members top of mind. Please carefully review our Count on Us initiatives as well as our commitment to help combat human trafficking.

• Visit the Brand Standards Portal

As Count on Us continues to evolve, access the latest marketing assets available for use on property and on your hotel's social networks to promote the health and safety measures required to be put in place at your hotel.

• Count on Us Social Media Assets

All hotels are required to use Ecolab’s  EPA or Health Canada registered disinfectants in guest rooms and public spaces at all U.S. and Canadian hotels.  Ecolab is a global leader in water, hygiene, and infection prevention technologies and services, and through its science-based approach, they help enable hotels to consistently achieve the highest cleaning standards.

• Access Ecolab's Hospitality Resource Library
• Get Started with Ecolab’s Solutions
  • US
  • Canada

Note: Spanish version available in Ecolab’s Hospitality Resource Library

Wyndham University has created this kit, consisting of best practices, resources and related training broken down into three simple steps, to help ensure that guests can Count on Us to provide a clean and safe experience. All three steps are mandatory for all hotels.

• Count on Us Training & Resources Overview (Updated: 5/11/2022)
• Download Count on Us Checklists
• Complete Your Count On Us Training
• Complete Human Trafficking Prevention & Awareness Training

As a member of the AHLA Safe Stay Advisory Council, which is comprised of other industry leaders and public health experts, scientists, and medical leaders, we have helped to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols. Our health and safety standards are based on guidance from the U.S. Centers for Disease Control and Prevention (CDC) and are designed to help our hotels deliver a more consistent cleaning experience.

• Access AHLA's Safe Stay Advisory Council Resources View
• AHLA's Enhanced Industry Hotel Cleaning Standards

It's important to clearly communicate your hotel’s safety measures. We recommend prominently displaying signage at each entrance to the hotel informing all employees and customers that they should observe appropriate health measures, which may include, avoiding entering if they have a fever, cough or other COVID-19 symptoms, sneezing and coughing into one's elbow, and washing hands with soap and water, or using hand sanitizer. Signage should also be provided advising individuals of any mask or other restrictions applicable to your hotel.

• Order Count on Us Collateral
  • To order your collateral through RRD (U.S. & Canada):
    • Visit https://www.rrd.com/lp/wyndham > Select Your Brand > Catalogs > Count on Us
  • To order your collateral through WebbMason Marketing (U.S. only):
    • All brands: Click here to set up your account: https://wyndham.mymarketingbench.com/. Use the password “brandhub” to set up your account    

• Review the Operational Signage Guide
• Wyndham Hotels & Resorts Count on Us Overview

Click below for additional Count on Us guides and resources:

• Count on Us FAQs
• Count on Us Checklist – Easily keep track of all the items your hotel needs to comply with Wyndham’s health- and safety-focused brand standards and help meet guest expectations.
• Supplier Directory: Franchise Properties | Managed Properties
• Last Rooms Rented Report
  • Opera Cloud
  • SynXis Property Hub

Know how frequently your guest rooms are rented and how long it has been since they were last occupied. This document will guide you through how to run reports to help determine this important information.

• Mobile Operations Platform (MOP) Overview

Read Count on Us Announcement: United States | Canada